Privacy Policy

All Elite Home Health, Inc. (“All Elite Home Health,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, maintain, and protect information obtained through our website, communications, and interactions with patients, caregivers, family members, prospective patients, job applicants, and other individuals.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect only information that is reasonably necessary to provide home health services, coordinate care, respond to inquiries, administer our operations, and communicate with patients, caregivers, family members, healthcare providers, and staff.

Depending on your interaction with us, information we collect may include:

  • Name
  • Mailing address
  • Email address
  • Telephone number
  • Contact information
  • Scheduling preferences
  • Information submitted through website forms
  • Information related to requests for home health services
  • Communications you send to us
  • Insurance or billing information when applicable
  • Employment and professional information submitted through our Careers page
  • Technical information associated with use of our website, such as IP address, browser type, device information, and website activity
  • Other information you voluntarily provide to us

When necessary to provide healthcare services, we may also receive health-related information subject to applicable federal and state privacy laws.

2. How We Use Your Information

We may use information collected from you to:

  • Respond to inquiries and requests
  • Coordinate home health services
  • Schedule appointments and visits
  • Communicate with patients, caregivers, family members, and healthcare providers
  • Provide appointment reminders and care updates
  • Verify insurance coverage and process billing
  • Maintain appropriate patient and administrative records
  • Process employment applications
  • Improve our website and services
  • Maintain the security and functionality of our systems
  • Meet legal, regulatory, licensing, and compliance obligations

Personal information is used only for legitimate healthcare, operational, administrative, and communication purposes.

3. No Sale of Personal Information

All Elite Home Health does not sell your personal information.

Personal information, including mobile phone numbers, SMS consent information, and contact information, is never sold, shared, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes.

We may disclose information to service providers or other parties when reasonably necessary to operate our organization, provide requested services, comply with applicable law, or protect our rights, provided such disclosures are made subject to applicable privacy requirements.

4. SMS/Text Message Privacy

Information We Collect

When you sign up to receive SMS text messages from All Elite Home Health, Inc., we may collect the following information:

Phone Number: The mobile phone number you provide for receiving SMS communications.

Opt-In Information: Information regarding when and how you provided consent to receive SMS messages.

Interaction Data: Information related to your interactions with our SMS messages, including responses and delivery information.

How We Use Your Information

We may use the information collected to:

Send SMS Text Messages: To provide appointment reminders, scheduling information, care updates, service coordination, and other informational communications related to our services.

Service Coordination: To communicate important information regarding your requested or ongoing home health services.

Customer Support: To respond to your questions, inquiries, and requests for assistance.

Sharing Your Information

Phone numbers, SMS consent, and opt-in information collected by All Elite Home Health, Inc. will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes under any circumstances.

Information may be shared with service providers when necessary to facilitate SMS communications or provide requested services, subject to applicable privacy and confidentiality requirements.

Opt-Out and Preferences

You may opt out of receiving SMS messages from All Elite Home Health, Inc. at any time by:

Replying STOP: Reply to any SMS message with the keyword “STOP.” You may receive a confirmation message indicating that your opt-out request has been processed. After opting out, you will no longer receive SMS messages unless you subsequently provide consent again.

Replying HELP: Reply “HELP” for assistance or additional information.

Contacting Us Directly: You may also contact All Elite Home Health, Inc. directly to request removal from our SMS messaging list.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and service plan.

Consent to receive SMS messages is not a condition of receiving healthcare services.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, use, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

5. Healthcare Information and HIPAA

All Elite Home Health recognizes the sensitive nature of health information.

Protected Health Information (“PHI”) maintained in connection with healthcare services is handled in accordance with applicable laws and regulations, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), where applicable.

Our use and disclosure of PHI may also be governed by our Notice of Privacy Practices. If there is a conflict between this website Privacy Policy and our Notice of Privacy Practices regarding PHI, the Notice of Privacy Practices will govern.

Please do not submit sensitive medical information through general website contact forms unless specifically requested or instructed to do so through an approved communication method.

6. Website Forms

Our website may allow visitors to submit information through contact forms, service inquiry forms, employment applications, or similar features.

Information submitted through these forms may be used to respond to your request, contact you, evaluate an employment application, coordinate services, or perform other legitimate business functions associated with your submission.

Submission of a website form does not establish a patient-provider relationship.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate properly, understand website traffic, improve functionality, and enhance the visitor experience.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the operation of portions of the website.

8. Third-Party Services and Links

Our website may contain links to websites or services operated by third parties.

All Elite Home Health is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party website before providing personal information.

9. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, loss, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use appropriate caution when transmitting sensitive information electronically.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable healthcare, employment, accounting, legal, regulatory, and record-retention requirements.

Healthcare records may be retained for periods required by applicable federal and California laws and regulations.

11. California Privacy Rights

California residents may have rights regarding their personal information under applicable California privacy laws.

Depending on the law and circumstances, these rights may include the ability to request information regarding personal information collected about you, request correction of inaccurate information, or request deletion of certain information, subject to applicable exceptions.

Certain information maintained by healthcare providers or otherwise regulated under healthcare privacy laws may be exempt from some consumer privacy requirements.

To submit a privacy-related request, contact us using the information provided below.

12. Children’s Privacy

Our website is not intended to collect personal information directly from children under 13 without appropriate authorization from a parent, guardian, or other legally authorized individual.

If you believe a child has provided personal information to us improperly through the website, please contact us.

13. Changes to This Privacy Policy

We may modify this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

Any updated policy will be posted on this page with a revised “Last Updated” date.

14. Contact Us

Questions regarding this Privacy Policy or our privacy practices may be directed to:

All Elite Home Health, Inc.
1918 W Magnolia Blvd., Suite 200
Burbank, CA 91506

Phone: (818) 245-6601
Fax: (818) 245-6602
Email: info@allelitehomehealth.com

Website: allelitehomehealth.com

For more information regarding our privacy practices, please visit this Privacy Policy page at allelitehomehealth.com/privacy-policy/.